BETTER LIGHT, BETTER LIFE
We provide solar home systems on credit to households in West Africa. Using a unique financing approach, called ‘pay-as-you-go’ financing, we enable customers to replace their perpetual spending on poor-quality polluting fuels, such as kerosene, with solar energy that quickly becomes an asset the customer owns.
Our ability to reach the tens of millions of households who desperately need our services relies on our:
The challenges of working in areas without roads, running water or electricity are immense. Our founders have spent 7 years working with off-grid communities in West Africa, and know what works and what does not. We use a mixture of technology, local partners and service centers around the country to make sure products get to our customers on time and at low cost.
We aim to establish long term relationships with our customers. As a result, customer experience is at the heart of our success. We operate a call center 7 days a week to answer concerns, we offer an industry-leading 2-year warranty, and we operate dozens of service centers around the country so that we can be close to our customers to quickly and efficiently solve their problems.
We use robust, energy-efficient solar technology that is able to send us real-time data on product performance. This allows us to diagnose and solve most customer issues remotely – which is vital for customers living far from cities or paved roads. We have partnered with industry leader M-Kopa Solar to ensure that our customers are enjoying the best technology in the business.
Many of our customers are un-banked, have no assets, no stable job and no credit history. In a nutshell, they need financing simply to afford the life changing products we offer, but they can't get access to financing unless we provide it. So, we do.... and the unique pay-as-you-go mechanism within each solar system allows customers to pay for the device over time using mobile money.
- Africa | West
Ghana, Ivory Coast, Segenal